Last updated: May 2026

RAGHAD ELWALI creates and sells limited pieces, artifacts, clothing, and objects. Please read this policy before placing an order.

RETURNS

All sales are final unless the item arrives damaged, defective, or incorrect.

Because many RAGHAD ELWALI pieces are limited, made in small quantities, or produced with specific artistic intent, we do not accept returns for change of mind, incorrect sizing, or personal preference.

To request a return for a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order by filling out the form on our website.

Returned items must be unused, unworn, unwashed, and in their original condition with any packaging or tags included.

REFUNDS

Refunds are only issued if your item arrives damaged, defective, incorrect, or if your order cannot be fulfilled.

Once your request is reviewed and approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the issue was caused by SAPIEN.

We reserve the right to refuse a refund if the item has been used, altered, damaged after delivery, or returned without approval.

EXCHANGES

We currently do not offer exchanges.

For sizing issues, please review product measurements carefully before placing your order. If you need help before purchasing, fill the form on our website.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please fill the form on our website within 7 days of delivery.

Please include your name, order number, and clear photos of the item and packaging so we can review the issue.

SHIPPING

Orders are processed after payment has been confirmed. Processing times may vary depending on the item, availability, and production method.

Once your order has shipped, you will receive tracking information if available.

Delivery times may vary depending on your location, courier service, customs, and any external delays outside our control.

SAPIEN is not responsible for delays caused by customs, courier disruptions, incorrect shipping details, or circumstances beyond our control.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs fees, duties, taxes, or import charges. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

LOST OR STOLEN PACKAGES

RAGHAD ELWALI is not responsible for packages marked as delivered by the courier but lost, stolen, or misplaced after delivery.

Please make sure your shipping address is complete and correct before placing your order.

CONTACT

For refunds, returns, shipping questions, damaged items, or order issues, please fill the form on our website / for freelance inquiries email raghadandtheuniverse@gmail.com